1. Home
  2. Guidance
  3. Guidance for Service Providers
  4. COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

CONTACT US

  • 028 9536 1111

RQIA COVID-19 Support - Care Homes

The RQIA Web Portal has now been enabled to allow Nursing and Residential Care Homes to update HSC organisations about information pertaining to Covid-19 in a streamlined and timely way.

The RQIA portal can be accessed by authorised users here: https://portal.rqia.org.uk/

Care homes can still avail of the support team of experienced inspectors and managers, which is available from 9am to 5pm, Monday – Friday via the RQIA main phone line.  This support team will provide guidance and support to managers coping with the impact of COVID-19 on their services. 

For the latest information on Covid-19 testing in care homes, visit the Public Health Agency website at the following link:

https://www.publichealth.hscni.net/covid-19-coronavirus/testing-and-tracing-covid-19/testing-covid-19/regular-testing-care-home


RQIA COVID-19 Support - Domiciliary Care Agencies

From 9am to 5pm, Monday - Friday, RQIA has a support team of experienced inspectors and managers available to provide guidance and support to managers coping with the impact of COVID-19 on their services. You can contact RQIA’s support team either by phone 028 9536 1111, or by:

RQIA Update app: https://rqiani.glideapp.io/

The RQIA Update app allows domiciliary care service managers to contact us, raise issues and request a call back from one of our Inspectors. 

For a guide on how to download and use the app, click here


Private Dental Practices

Dental practices can access a copy of the latest guidance relating to the preparation for the re-establishment of the GDS here.


Find out more about how we can help in the video below:

 

For queries relating to specific patients or the provision of PPE, services should continue to liaise with the relevant HSC trust.  

All other services should continue to contact us via phone: 028 9536 1111 or email: info@rqia.org.uk

Other Links/Guidance

The Department of Health and the Public Health Agency have published guidance and advice on their websites.  RQIA is encouraging all providers to visit these websites regularly for the latest information about Coronavirus.