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COVID-19 (Coronavirus)

CONTACT US

  • 028 9536 1111

RQIA COVID-19 Support - Care Homes

We are aware that some homes are experiencing technical difficulties in using the New RQIA Homes Update App.

If you are experiencing difficulties in downloading or using the New RQIA Homes Update App - read our Frequently Asked Questions (FAQs) for help.

You can also contact us at information.team@rqia.org.uk and someone will get back to you.


RQIA's Care Home Status Update App has been designed to ensure information in relation to the COVID-19 outbreak is collected in as streamlined and timely a way as possible. 

The NEW Care Home Status Update App can be downloaded here: https://rqiahomes.glideapp.io/.

Care homes can still avail of the support team of experienced inspectors and managers, which is available from 8am to 6pm, 7 days a week.  This support team will provide guidance and support to managers coping with the impact of COVID-19 on their services.  Care homes can continue to use our other app, to request support or a call back: https://rqiani.glideapp.io/ 


RQIA COVID-19 Support - Domiciliary Care Agencies

From 8am to 6pm, 7 days a week, RQIA has a support team of experienced inspectors and managers available to provide guidance and support to managers coping with the impact of COVID-19 on their services. You can contact RQIA’s support team either by phone 028 9536 1111, or by:

RQIA Update app: https://rqiani.glideapp.io/

The RQIA Update app allows domiciliary care service managers to contact us, raise issues and request a call back from one of our Inspectors. 

For a guide on how to download and use the app, click here

Find out more about how we can help in the video below:

 

For queries relating to specific patients or the provision of PPE, services should continue to liaise with the relevant HSC trust.  

All other services should continue to contact us via phone: 028 9536 1111 or email: info@rqia.org.uk

Other Guidance

The Department of Health and the Public Health Agency have published guidance and advice on their websites.  RQIA is encouraging all providers to visit these websites regularly for the latest information about Coronavirus: