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Making a Complaint About RQIA

The effective management of complaints about RQIA's performance is a key component of our quality improvement agenda. The purpose of RQIA's Complaints Policy (August 2020) is to provide the mechanism for complaints to be addressed in a timely and effective manner and to provide a framework for us to learn from complaints, in order to improve RQIA as an organisation.

RQIA's Complaints Policy advises the complainant how to make a formal complaint and how we will investigate it.

If a complainant remains dissatisfied with the outcome of a complaints investigation carried out by RQIA, they may wish to refer their complaint to the Northern Ireland Public Services Ombudsman.

If you wish to discuss any aspect of RQIA's policy, please contact David Silcock at:

The Regulation and Quality Improvement Authority
9th Floor Riverside Tower
5 Lanyon Place
Belfast
BT1 3BT

By telephone: (028) 9536 1851

Or by email: info@rqia.org.uk